Foursquare ITP is co-leading research with Rutgers University along with experts in mental health and wellness to identify and mitigate factors negatively impacting the mental health, wellness, and resilience of frontline transit workers. The Transit Cooperative Research Program (TCRP), managed by the Transportation Research Board (TRB), commissioned a toolkit of solutions for practitioners to support and improve the health, wellbeing, retention/recruitment, and overall resilience of frontline transit workers. The project will address both organizational and individual factors affecting mental health.

Foursquare ITP used interview guides, surveys, and multiple rounds of focus groups to identify the challenges and potential solutions for addressing mental health, wellness, and resilience for transit system workers. The research team will interview transit agency leadership staff and frontline managers to understand the broad challenges. The team will also survey frontline workers better understand the stressors of work life.

This research will inform a toolkit of solutions such as programs, policies, and tools that agencies can deploy to address resiliency and retention of front-line workers. Research is ongoing; however, structured interviews and focus groups identified training, operations and communications policies, mentoring initiatives, and employee wellness programs that have been successfully implemented to support the wellness of frontline transit workers.

Solutions and Outcomes
  • Conducted an extensive practice review on how transit agencies address the health, wellbeing, and resilience of workers.
  • Led interviews and focus groups with staff and frontline workers from a diverse set of transit agencies.
  • Developed a toolkit of solutions for practitioners to support and improve the health, wellbeing, retention/recruitment, and overall resilience of frontline transit workers.