Foursquare ITP developed a guide to help agencies define and design the microtransit/on-demand service that works best for their specific transit setting within small-urban, rural, and tribal transit agencies. N-CATT provides small-urban, rural, and tribal transit agencies with practical resources for replicable technological solutions and innovations, and Foursquare ITP frequently works with them to help them meet their mission. Throughout the proliferation of microtransit providers and the multitude of operating models, N-CATT wanted to give their customers guidance to help them in their decision making.

The guidebook provides information on how microtransit could help address transportation challenges, and where it might not be the right solution; provides noteworthy practices from peer agencies; discusses how microtransit can successfully be used to meet specific community needs and provide equity in service provision; and shares how to design the service characteristics of a microtransit zone and develop an implementation plan for different operating models. It gets into the details needed to provide readers with the right questions to ask and the tools needed to inform important planning and investment decisions.

N-CATT is able to provide this guidance to their customers and interested parties, offering information that can help agencies and local governments make informed and sustainable decisions about offering mobility and equity in their communities. The final report is available.

Chart showing microtransit guidance
Solutions and Outcomes
  • Produced a guidebook that provides the what, who, why, where, when, and how of microtransit service.