As a part of ongoing support for Maryland Transit Administration’s (MTA’s) Office of Service Development (OSD) and the core bus system, BaltimoreLink, Foursquare ITP is currently supporting MTA’s OSD in evaluating each route that comprises the BaltimoreLink bus network and the performance of the system overall. To facilitate this evaluation, Foursquare ITP has worked with OSD to create an internal monitoring plan and developed performance report cards per month and by pick, along with companion dashboards created in Tableau to quickly visualize service performance for a variety of measures at the system-, service type- and route-level.

Solutions and Outcomes
  • Monthly route level report cards that show data related to agency goals of safety, efficiency, reliability, and customer service.
  • Online dashboard for immediate access to performance results at the route, service type, and system levels.