Foursquare ITP assisted MassDOT with compiling and tracking various performance metrics for Discretionary Grants to Regional Transit Authorities (RTA’s) in the state. Due to the COVID-19 pandemic, several pilots had a delayed implementation or were rescoped all together, requiring flexibility in reporting. 

The projects included new transit services and modes (including microtransit), extended service days and service spans, and the deployment of new technologies to request on-demand trips. The effort includes documenting performance metrics in a master spreadsheet, reviewing quarterly performance reports, and compiling an annual summary report.

The dashboard was updated at least quarterly to reflect new performance months and contained interactive charts that illustrated actual performance versus baselines and performance goals. The dashboard has been used by MassDOT for internal review and also to review project status with each RTA.

Solutions and Outcomes
  • Developed a list of performance metrics on discretionary grants provided to various transit authorities across the state.