In the spring of 2021, the Greater Buffalo-Niagara Regional Transportation Council (GBNTRC) conducted an origin and destination (O-D) survey on the Niagara Frontier Transportation Authority (NTFA) buses and Metro Rail. The paper intercept survey asked riders questions specific to their trip that day, their preferences in terms of frequency versus coverage, as well as additional sociodemographic questions. In total, 5,908 surveys were distributed, 2,599 were returned, and 2,562 were marked as meeting minimum validity/quality standards.
Large-scale O-D surveys such as this one provide GBNRTC and NFTA with information that is not readily available through any other source. The data will provide key information on current riders’ travel patterns, including where they board and alight, access and egress mode, number of transfers, transfer mode, and fare payment. Survey data will also help NFTA ensure that existing services and future service changes do not negatively impact rider populations protected under Title VI of the Civil Rights Act of 1964.