Cities on the leading edge of transportation innovation around the United States are focusing on performance measurement. Foursquare ITP worked with Arlington County Transportation Division staff to achieve a similar standard for performance measurement in Arlington County by first developing the Division’s goals and objectives and determining performance measures that could be utilized to track the progress toward meeting the objectives set forth.
We developed a Transportation Division Performance Measurement and Reporting System (PMRS) for the Arlington County Transportation Division that provides both internal, ongoing performance management as well as a comprehensive report that documents the Division’s performance for the public on a regular basis. The Transportation Division PMRS builds upon a pilot project conducted by our team, the Arlington County Commuter Services (ACCS) Performance Report, which included the development of performance measures tied to the ACCS goals and a regularly updated, online performance dashboard. We updated the report in 2016 using updated data.