Capital Metro engaged Foursquare ITP to help develop the agency’s first strategic plan since the agency successfully passed a ballot measure to undertake a $7 billion expansion of its system. Cap Metro is one of the fast growing transit providers in the Country, and in 2020 voters approved Project Connect, an over $7 billion initiative to build a regional transit system over the next decade. Rapid growth posses both opportunities and challenges for the agency. Capital Metro decided to embark on a strategic plan to ensure the organization continues to improve its core operations while undertaking unprecedented expansion. Foursquare ITP led the development of the Strategic Plan, from helping the agency update its vision to working with agency staff to scope out specific recommendations. A key focus of the project was facilitation, with Foursquare ITP developing and holding interactive workshops with agency leadership.
The final strategic plan allows Capital Metro to make smarter decisions, from prioritizing investments that meet strategic objectives or address critical risks, to helping staff measure their performance and evaluate the impact of investments. The final document was developed to be implementable, with each recommendations tied to specific departments and evaluated by new performance measures.